@article{guillemot:hal-02130666, TITLE = {{Consommer pendant les p{\'e}riodes de transitions de vie : comment les exp{\'e}riences de services impactent les consommateurs en deuil ?}}, AUTHOR = {Guillemot, Samuel and Plaud, C{\'e}cile}, URL = {https://hal.science/hal-02130666}, JOURNAL = {{Recherches en sciences de gestion}}, PUBLISHER = {{ISEOR}}, NUMBER = {130}, PAGES = {61-83}, YEAR = {2019}, DOI = {10.3917/resg.130.0061}, KEYWORDS = {Exp{\'e}rience de service ; Transition de vie, interactions, personnel en contact}, PDF = {https://hal.science/hal-02130666/file/Guillemot%20Plaud_RSDG_V_auteurs.pdf}, HAL_ID = {hal-02130666}, HAL_VERSION = {v1}, }