A simulation based digital twin approach to assessing the organization of response to emergency calls - Centre de Recherche en Transplantation et Immunologie
Article Dans Une Revue npj Digital Medicine Année : 2024

A simulation based digital twin approach to assessing the organization of response to emergency calls

Clea Martinez
Nicolas Cellier
Canan Pehlivan
Franck Fontanili

Résumé

In emergency situations, timely contact with emergency medical communication centers (EMCCs) is critical for patient outcomes. Increasing call volumes and economic constraints are challenging many countries, necessitating organizational changes inEMCCs. This study uses a simulation-based digital twin approach, creating a virtual model of EMCC operations to assess the impact of different organizational scenarios on accessibility. Specifically, we explore two decompartmentalized scenarios where traditionally isolated call centers are reorganized to enable more flexible call distribution. The primary measure of accessibility was service quality within 30 s of call reception. Our results show that decompartmentalization improves service quality by 17% to 21%. This study demonstrates that reducing regional isolation in EMCCs can enhance performance and accessibility with a simulation-based digital twin approach providing a clear and objective method to quantify the benefits.”

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Autre [cs.OH]
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Dates et versions

hal-04867058 , version 1 (06-01-2025)

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Yann Penverne, Clea Martinez, Nicolas Cellier, Canan Pehlivan, Joel Jenvrin, et al.. A simulation based digital twin approach to assessing the organization of response to emergency calls. npj Digital Medicine, 2024, 7 (1), pp.385. ⟨10.1038/s41746-024-01392-2⟩. ⟨hal-04867058⟩
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