A simulation based digital twin approach to assessing the organization of response to emergency calls
Résumé
In emergency situations, timely contact with emergency medical communication centers (EMCCs) is
critical for patient outcomes. Increasing call volumes and economic constraints are challenging many
countries, necessitating organizational changes inEMCCs. This study uses a simulation-based digital
twin approach, creating a virtual model of EMCC operations to assess the impact of different
organizational scenarios on accessibility. Specifically, we explore two decompartmentalized
scenarios where traditionally isolated call centers are reorganized to enable more flexible call
distribution. The primary measure of accessibility was service quality within 30 s of call reception. Our
results show that decompartmentalization improves service quality by 17% to 21%. This study
demonstrates that reducing regional isolation in EMCCs can enhance performance and accessibility
with a simulation-based digital twin approach providing a clear and objective method to quantify the
benefits.”
Domaines
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